FAQ



  • 1.Artwork
  • I measured the printout of the photo proof you sent me and it does not match the dimensions on my print?
    Admin26-08-2015

    Printers can distort sizes. Data Graphics lists the exact dimensions on the bottom of the photo proof along with applicable tolerances. These are the dimensions your parts will be manufactured to, +/- .010.

  • What is a press proof?
    Admin26-08-2015

    A press proof is a sample printed part, with no adhesive or die-cutting, that is sent to you for approval of colors prior to a production run. This is limited to our digitally printed parts only. Your sales rep can discuss cost of a press proof with you during the quoting process.

  • Why does the photo proof you sent me not represent the PMS colors accurately?
    Admin26-08-2015

    Based on the settings of your monitor, type of paper used to print the photo proof and printer used on your end, colors can vary. Once in production, Data Graphics uses the Pantone Color System to match your colors or a sample provided by you.

  • If I supply my company's artwork, do I have to pay a setup fee?
    Admin26-08-2015

    Yes. Data Graphics' set-up fee is to convert your artwork into a form that can be used by Data Graphics Inc. We then reproduce and repeat, as well as color separate your artwork. We use this to produce films and/or plates. In the case of your product being produced digitally, we still need to convert your file into a usable format for our digital press. This takes time, hence the fee.

  • Does Data Graphics do color matching?
    Admin26-08-2015

    Yes, Data Graphics does color matching. We use standard/coded Pantone colors. Please contact a Sales Engineer for more information.

  • What is a photo proof?
    Admin26-08-2015

    A photo proof is developed for any new or reference job (any job that is not a straight repeat) for you to sign off on. The photo proof will list all relevant information such as dimensions, material, tolerance, bar code information and colors to make sure we are interpreting your print correctly. Data Graphics will not start to manufacture your parts until a signed photo proof is returned.

  • How do I submit art files?
    Admin26-08-2015

    Files can be sent via e-mail and if they are too large (more than 10MB), we can send your our FTP username and password. Please work with your inside sales rep if you have any questions. For file formats, please refer to our artwork requirements.

  • Can artwork be sent via the Internet?
    Admin26-08-2015

    Yes. Data Graphics has the ability to receive files via the Internet/email. You should work with your inside sales rep so they are in the loop. If files are greater than 10MB, we will provide a FTP username and password to send those over. Just ask and we will do our best to accommodate your needs.

  • 2.Orders
  • Do you do prototype runs?
    Admin26-08-2015

    Since Data Graphics has no quantity minimum, we can quote you a price for a prototype run.

  • What is the turn-around time for label printing at Data Graphics Inc.?
    Admin26-08-2015

    Standard lead time is about seven to ten business days after we receive the signed art proof. We typically do not charge expedite fees. However, premium service is available upon request.

  • Is there a minimum quantity of labels I have to purchase?
    Admin26-08-2015

    We have no minimum order quantity requirements. Our minimum production run is $250 per part number, excluding set-up fees/tooling. Our sales representatives can quote any quantity. If ordering a small quantity that would fall well below minimum production run dollar amount, our sales representative will let you know maximum number of labels you can receive for our minimum dollar amount.

  • 3.Payment
  • What methods of payment do you accept?
    Admin26-08-2015

    Visa, Mastercard, American Express, Discover, a check in advance, COD, or 1%10, Net 30 terms - with approved credit application only.

  • 4.Processes
  • What is Thermal Printing?
    Admin26-08-2015

    The process of creating an image on a substrate using a heated print head with resin or wax ribbon.

  • What is Hot Stamp Printing?
    Admin26-08-2015

    A method of printing that uses a hot metal plate to impress through a colored foil that transfers onto a substrate.

  • What is Flexographic label printing?
    Admin26-08-2015

    Flexographic printing is a high-resolution form of printing that uses polymer plates that image directly on to the substrate (label material). This form of printing is fast, economical and is widely used in the label industry.

  • What is Metalphoto® Printing?
    Admin26-08-2015

    Metalphoto® anodized aluminum nameplates and panels combine unusual durability with a long-lasting quality appearance. Metalphoto® nameplates and panels function perfectly for years, maintaining their original good looks under a broad variety of challenging environments, including high temperatures, long-term outdoor exposure, abrasion, salt spray and most chemicals.

    Metalphoto® gets its durability from the fact its unique process imbeds the image within a sapphire hard anodized layer.

    Meets the most stringent mil-spec standards for long lasting durable nameplates & panels.

  • What is Digital Printing?
    Admin26-08-2015

    Digital printing technology can produce printed sheets directly from a computer file, without going through an intermediate medium such as a film negative or an intermediate machine such as a plate-making machine. This process can produce 4 color process or spot color printing.

  • What is Screen Printing?
    Admin26-08-2015

    Screen printing consists of three elements: the screen that is the image carrier, the squeegee and ink. The screen printing process uses a porous mesh stretched tightly over a frame made of wood or metal. Proper tension is essential for accurate color registration. The mesh is made of porous fabric or stainless steel mesh. A stencil is produced on the screen whether manually or photochemically. The stencil defines the image to be printed. In the other printing technologies this would be referred to as an image plate.

    Screen printing ink is applied to the substrate by placing the screen over the material. Ink with a paint-like consistency is placed onto the top of the screen. Ink is then forced through the fine mesh openings using a squeegee that is drawn across the screen, applying pressure thereby forcing the ink through the open areas of the screen. Ink will pass through only in areas where no stencil is applied, thus forming an image on the printing substrate. The diameter of the threads and the thread count of the mesh will determine how much ink is deposited onto the substrate.

  • 5.Product-Tooling-Other
  • What is a fabrication-only job?
    Admin26-08-2015

    These are jobs that typically do not have printing on the label. We can die cut various materials that may be used as gaskets, insulators, spacers, etc.

  • Does Data Graphics deal with stainless steel?
    Admin26-08-2015

    No. Due to low requests in our target market, we do not work with stainless steel.

  • Can you print on plates or aluminum that I supply to you, often called pad printing?
    Admin26-08-2015

    No. Data Graphics is not in this type of market.

  • If the shape and size of my label are unique, what do I need to do?
    Admin26-08-2015

    In order to obtain a quote, the easiest thing to do would be to e-mail a print to sales@datagraphicsinc.com. One of our customer service representatives will analyze the print. The print needs to include the size and material as well as an estimate of the quantity you think you may order. This will aid your representative in getting the most precise price for a custom die.

  • Is Data Graphics capable of processing a "first article"?
    Admin26-08-2015

    Yes. Data Graphics is capable of "first article" processing and has a proven track-record for successfully accomplishing the tasks involved. Please contact a Sales Engineer to discuss our "first article" processes.

  • What is a die?
    Admin26-08-2015

    A die is a tool responsible for cutting your custom shape of the label out of the material.

  • What is a printing plate?
    Admin26-08-2015

    A printing plate is polymer or aluminum plate with the text and/or graphics transposed used for printing on the label material.

  • What is the maximum amount of colors that can be printed on a label?
    Admin26-08-2015

    With our HP Indigo Digital Press, the number of colors is infinite. This press utilizies 4 color process to make your label almost any color.

  • What are UV-coated labels?
    Admin26-08-2015

    UV-coated labels have an aqueous finish put on them for some protection from the elements.

  • What is embossing?
    Admin26-08-2015

    Embossing is the molding and reshaping of a substrate (material) by the use of special metal dies, heat, counter dies and pressure to produce a raised image on the substrate surface. This can give the overlay a button look and feel.

  • What are pressure-sensitive labels?
    Admin26-08-2015

    A pressure-sensitive label is a material that has an adhesive glue on the backing. When pressure is applied it will adhere to most surfaces. Depending on your application and what surface it needs to stick to, a Data Graphics sales representative can provide samples and spec sheets for you to test.

  • 6.Sales
  • What determines the price of custom printed labels?
    Admin26-08-2015

    The price of custom labels is driven very much by quantity, amount of colors on the label as well as the material you select. The higher quantity of labels you purchase the better the price. The set-up time of a label is the same regardless of how many labels someone orders, therefore, this is a fixed cost and will not change. Thus, once you get the ball rolling, ordering more labels is much more cost effective. Colors on a label also affect the price due to the number of color matches that need to be done. Then material is the final factor.

  • Do you have a label catalog or label samples that you can send me?
    Admin26-08-2015

    Data Graphics is a custom manufacturer and does not carry stock labels. Therefore, we do not have a catalog with prices and label types. We do have a sample package that we can send you. The package contains samples of custom labels and tags which we have printed for some of our customers. Each package is unique based upon your needs. Call or email sales@datagraphicsinc.com if you would like to request a package.

  • Will I have a dedicated inside sales representative?
    Admin26-08-2015

    Yes. You will have a knowledgeable inside sales rep, known as a Sales Engineer, who will handle your account on a day-to-day basis. This person will handle all your needs. In the event that she is out of the office, a backup person is designated.

  • Do you have a local sales representative in my area?
    Admin26-08-2015

    Please contact us for information on territories that we have Sales Engineers visit on a frequent basis.

  • 7.Shipping
  • Can you provide me with a tracking number for my shipment?
    Admin26-08-2015

    Yes. Data Graphics can send you an e-mail for each and every shipment or you can call your sales rep for a tracking number on a recently shipped item.

  • How does Data Graphics ship its printed labels?
    Admin26-08-2015

    Orders are shipped via common carrier. We use both UPS and Fed-Ex. Shipping is not included in the price of the labels. We are happy to ship the labels using your account number if provided.

  • Employee Spotlight

    Data Graphics Inc Team Member - Shianne

    Shianne Conn

    Sales Engineer | Employee Since 2007

     

    "Shianne Conn is one of our five inside sales representatives. Shianne has nearly two decades of sales/customer service experience. Shianne is responsible for working directly with our customers in all quoting, order entry and follow-up situations. She has grown her customer base during her time with our sales team because of her excellent customer service. Her customers and co-workers adore her."

    Data Graphics Inc Team Member - Tony

    Tony McCullough

    Diecut Press Operator | Employee Since 2002

     

    "Tony McCullough has worked in several departments at Data Graphics, initially cleaning screens, then moving into our Yellow Room preparing screens. He has also worked in the Assembly Department. Tony currently operates one of our three 50-ton die-cutting presses. Outside of Data Graphics, Tony is a single father raising his two sons, Wayne and Bo, who are both in high school. They enjoy golf, baseball, softball, volleyball and Tony has coached most of their teams over the years. "The best part of our lives is our church, Mid-Lake Christian Church." Tony is a deacon, youth leader, volleyball ministry leader, and coach in the Youth Sports Ministry. His work motto is Colossians 3:23-"Whatever you do, work heartily, as for the Lord and not for men." Tony says, in his own words, "put 110% in whatever you do and your rewards will be greater in heaven."

    Data Graphics Inc Team Member - Cathy

    Cathy Hutcheson

    Sales Engineer | Employee Since 1997

     

    "Cathy Hutcheson started with DG by working on the production side, with various roles in the screening department. She spent seven years in inspection, and was even our Inspection Supervisor for a time. In 2004, Cathy found her way into the Sales Department where she truly found her love working directly with our customers."

    Data Graphics Inc Team Member - Dave

    Dave Gerberich

    Screen Operator | Employee Since 1996

     

    "After retiring from his own textile printing business, Dave Gerberich decided he needed more to keep him busy during the day. Dave is currently one of our main screen press operators. Dave has been married for more than four decades to his lovely wife Merry. They have two children, a daughter, Dawn, who lives in North Carolina, and a son, Patrick, who recently became a Pharmacist and lives in Jacksonville. They also have two grandchildren. Dave has served in the US Army. Dave's motto is that it is always 5 o'clock somewhere!!"

    Data Graphics Inc Team Member - Vernon

    Vernon Kemp

    Screening Supervisor | Employee Since 2000

     

    "Vernon Kemp has operated many of our presses over the years. He started out in our Screening Department, then spent about a year in our Roll Label Department, running the hot stamp presses. Vernon eventually made it back to our Screening Department and now heads that department as our Screening Supervisor. Vernon and his wife Sherry have two beautiful daughters, Kayla and Shelby, who have him wrapped around their fingers. Vernon is the DG "go-to" person when you want to find out a little something about fishing. He currently holds three titles for American Bass Angler of the Year. He is in Bass tournaments 48 weekends out of the year...and the other four are for hunting. "

    Data Graphics Inc Team Member - Mike

    Mike Thurman

    HP Digital Department | Employee Since 2005

     

    "Mike Thurman has operated many of our presses, primarily on the printing side. He started out in our Assembly Department, then very quickly earned a position as a screen printer. Mike currently runs our Digital Printing Department. He operates two digital presses, as well as our UV Screen-printing press. Mike was born and raised in Lake County. Like most Southern-raised men, he enjoys hunting and fishing. Mike also has a fascination with motorcycles. "

    Data Graphics Inc Team Member - Eric

    Eric Yelvington

    Fabrication Department | Employee Since 2004

     

    "Eric Yelvington has become multi-talented in our Fabrication Department. Eric currently runs our CNC, laser and die presses. There is rarely an opportunity he allows our sales team to turn down, always willing to try new things. Eric is a native Floridian. Born in Daytona, he eventually made his way to Lake County in December 2003. Eric is an Eagle Scout, the highest attainable ranking through Boy Scouts of America. He enjoys hunting and fishing on the weekends, and of course hanging out with his wife."

    Data Graphics Inc Team Member - Jennifer

    Jennifer Mullins

    Roll Label Department | Employee Since 2003

     

    "Jennifer Mullins is a versatile, veteran printer. She came to us with five years experience in the printing industry before joining the Data Graphics Team. Jen has worked in several departments, initially in the Screen Printing Department, the ink room, and as a screen press operator. She now runs our Roll Labels Department, and primarily operates our Flexography presses and digital roll press. She is also trained on our hot stamp and thermal presses. Born and raised in Central Florida, Jen enjoys spending time with her family, especially the furry ones. Jen has one son, Tyler, and a grandson, Hank, as well as her rescued pets, which include three dogs, three cats, a horse and a parrot. Growing up on Lake George, she enjoys being on the water and all of the activities to go along with the outdoors."

    Data Graphics Inc Team Member - Tim Shphard

    Tim Shephard

    Color Analyst and Press Operator | Employee Since 1984

     

    "Tim was Data Graphics first employee and had been an extraordinary color guru for decades. Tim's fondest memory while being employed at DG is when he was trained by the infamous "Aunt Marie" (the owner's Aunt) on mixing colors. It was all trial and error back then, he recalls. Upon celebrating our 30th Anniversary as a company, Tim was rewarded with an all-expense paid trip of his choice. He chose “Viva Las Vegas.”

    Data Graphics Inc Team Member - Steve Salvo

    Steve Salvo

    Promotional Production Manager | Employee Since 2008

     

    "Meet the man behind your t-shirts and promotional items, Steve Salvo. Steve was hired in 2008 as our Promotions Production Manager due to his extensive experience. Steve runs our Promotions Production floor and brings much experience from the apparel printing and embroidery industry to Data Graphics. Prior to being Production Manager at DG, Steve was a Production Manager at a major collegiate sports printing shop in Leesburg, Florida. Prior to that, he was a graphic designers for an area magazine. Steve joined the military in 2002 and was in the 82nd Airborne Unit serving our country overseas. He completed a combat tour in Iraq from 2003 through 2004. Steve left the service in 2007 and shortly after joined the DG team. Born and raised in Brooklyn, NY, Steve moved to Florida in 1978. In Steve’s spare time, he enjoys riding his Ducati in the Central Florida area. However, he enjoys riding in the Tennessee mountains the most. Steve is also the father of two kids, Emily and Josh."

    Data Graphics Inc Team Member - Adam Rodriguez

    Adam Rodriguez

    Shipping Department | Employee Since 2008

     

    "Meet the man behind the packages, Adam Rodriguez. Adam started with Data Graphics in 2008, working in various departments. He has assisted in Sales, and various Production Departments. Adam ultimately landed in our Shipping Department. Now the head of our Shipping Department, Adam makes sure your packages make it to the right place, at the right time. Adam was born and raised in Key West, Florida. When he was 16, his family moved to Eustis, where he currently resides with his wife and two children. His daughter will be off to college in the fall and his son is very active in baseball. Adam’s fondest memory working at Data Graphics was working with Bob Jenkins (now retired), “Man that guy had some great stories!” Overall the biggest highlight is “being able to interact with the rest of the great employees here at DG."

    Data Graphics Inc Team Member - AJamar Barriner

    Jamar Barriner

    Screen Operator | Employee Since 2007

     

    "Meet one of the men behind the printing of your labels and overlays, Jamar Barriner. Jamar joined Data Graphics with extensive printing experience. Jamar has been trained for the Yellow Room which is where all of our screens are burned, and he was also trained on our hand table presses, which are used for small production runs. He currently resides in Mount Plymouth, Florida and enjoys working in his yard and home in his spare time. Jamar also has two brothers that work here at DG. Jamar is the father to two daughters, Hazzelyn and Jazzelyn, and is a doting father."

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